A family who calls the Open Hearth Ministries line (253-307-2274) from approximately 9 a.m. – 7 p.m. will speak directly with, or receive a return call from, a volunteer screener who obtains basic information from the family and determines if the family meets our criteria. Our criteria is the family must currently be homeless, their most recent address must be in Eastern Pierce County, and school-age children must be enrolled in one of the local school districts. If the criteria is met, the screener will make arrangements with a local motel and contact a volunteer visitor who will visit the family and help them begin the long process of ending their homelessness. The screener also refers the family to Access Point 4 Housing (253-682-3401), the centralized intake office for Pierce County homeless.