With Evangeline’s assistance, the client navigated the insurance company’s appeal process and drafted his own first-level appeal. Fortunately, the insurance company withdrew the notice of overpayment shortly after the appeal was filed. In its letter to the client, the insurance company declared that the appeal was researched and that its original recovery letter was erroneous. Therefore, the client did not owe the insurance company any money. WAAA is very excited about this win because not only did the client save thousands of dollars, but he accomplished this through his own self-advocacy! Evangeline hopes to continue helping her clients through compassionate advocacy and affect positive changes in their lives.